Gambling is entertainment — and entertainment works best when it's in control. Stitch88 is committed to providing every Malaysian player with the tools, information, and support needed to play safely and responsibly.
At Stitch88, we believe that the best gaming experience is one that stays firmly in the entertainment category. Whether you're following an EPL match in Kuala Lumpur, enjoying a live Sic Bo table late at night in Penang, or spinning slots from Johor Bahru on a Sunday afternoon — gambling should always feel like a choice, never a compulsion.
Responsible gambling sits at the heart of how Stitch88 operates. It's not a checkbox on a compliance list. It's a genuine commitment reflected in our platform design, our support systems, and the tools we make available to every single registered player. From the moment you create your account to every session you play, our responsible gambling features are there and ready to use.
We recognise that for a small number of players, gambling can become a problem that affects their finances, relationships, and mental wellbeing. If that sounds like something you're experiencing — or something you're concerned about for someone you care about — this page is for you. Read through our tools, take the self-assessment, and reach out to us or to professional support organisations at any time.
All of the following tools are available to every registered Stitch88 player at no cost and with no waiting period. Access them via your account settings or by contacting our support team directly.
Set a maximum amount you can deposit into your Stitch88 account on a daily, weekly, or monthly basis. Once your limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it applies — decreasing one is instant.
Define a maximum session length so the platform automatically notifies you — or logs you out — when your chosen time is up. This helps prevent sessions from running longer than intended, a common factor in unplanned overspending.
Receive periodic on-screen reminders showing how long you've been playing and your net session activity. Reality checks are a simple but effective way to stay aware of time passing during an active session.
Request a short-term break from the Stitch88 platform for a period of your choosing — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place bets. This tool is useful when you feel you need a brief pause.
Request a longer-term or permanent exclusion from the Stitch88 platform. Self-exclusion periods are available from 6 months to a permanent lifetime ban. Once activated, your account is immediately suspended and you will be removed from all marketing communications.
Cap the maximum amount you are prepared to lose in a given period. When your loss limit is reached, further wagering is automatically restricted until the period resets. Loss limits put a firm boundary on your downside in any session or timeframe.
How to activate a tool: Log in to your Stitch88 account, navigate to Account Settings > Responsible Gambling, and select the tool you wish to enable. Alternatively, contact our 24/7 live chat or email support at [email protected] and a support agent will assist you immediately — no questions asked.
Stitch88 enforces a strict minimum age requirement of 21 years for all registered users. This applies to all players regardless of location across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
Age verification is conducted as part of our KYC process before any withdrawal is approved, and may be requested at any point during your account lifecycle. Acceptable documents include a valid Malaysian MyKad, passport, or driver's licence.
Any account found to belong to a person under the age of 21 will be immediately suspended. All funds held in underage accounts are subject to regulatory review and will not be returned. If you know of a minor attempting to use the Stitch88 platform, please notify us immediately via live chat or email.
You provide your date of birth during account registration. Our system checks that you are 21 or older before the account is approved.
When you request your first withdrawal, you are required to upload a valid government-issued identity document confirming your full name and date of birth.
Our KYC team reviews the submitted document, typically within one business day. Until verification is complete, withdrawal requests are held pending.
Stitch88 may request re-verification at any time if activity patterns or account information give rise to concern about age eligibility.
Deposit limits are one of the most effective tools for maintaining control over your gambling spending. By setting a limit upfront — before a session — you remove the pressure of in-the-moment decisions and give yourself a firm, pre-agreed boundary.
All deposit limits on Stitch88 are set in Malaysian Ringgit (MYR / RM). You can set daily, weekly, and monthly limits simultaneously. If you set all three, the lowest applicable limit governs your deposits at any point in time.
Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory cooling-off period of 7 days to prevent impulsive decisions made during a losing run.
The example limits shown here are illustrative only. Your actual limits are yours to set at any level from RM 30 upwards, within the maximums applicable to your account tier.
Illustrative only — your limits are fully customisable in MYR.
Self-exclusion is the most comprehensive player protection tool we offer. If you feel that gambling is no longer recreational — that it's affecting your finances, relationships, work, or mental health — self-exclusion gives you a firm break with no access during the period you choose.
Reach out to Stitch88 support via 24/7 live chat or email at [email protected]. State clearly that you are requesting self-exclusion and specify your desired exclusion period.
Select from 6 months, 1 year, 3 years, or a permanent lifetime self-exclusion. Our support team will confirm your selection and apply it to your account without delay.
Your Stitch88 account is suspended within 24 hours. You are logged out of all active sessions and cannot log back in for the duration of the exclusion period.
You are automatically removed from all Stitch88 marketing lists. You will not receive promotional emails, bonus offers, or any other communications designed to re-engage you during your exclusion period.
Once your exclusion period ends, you may request account reinstatement in writing. Reinstatement requires a reflection period and is not automatic. Permanent exclusions cannot be reversed.
Once self-exclusion is activated, it cannot be reversed before the end of the chosen period — regardless of the reason. Please do not create a new account or attempt to circumvent your exclusion.
Creating a new account during a self-exclusion period is a breach of our Terms & Conditions and will result in permanent closure of the new account and forfeiture of any associated balance.
If you are in crisis and need immediate support, please contact a professional support organisation. Details are provided below.
Problem gambling rarely announces itself. It tends to develop gradually, with changes in behaviour that are easy to rationalise or overlook in the moment. Recognising these warning signs early — in yourself or in someone you know — is the first and most important step towards getting help.
The following indicators do not confirm a gambling disorder on their own, but if several apply to your recent experience, it may be worth pausing to reflect or speaking to a professional. All of the support resources listed later on this page are free to contact and completely confidential.
If you identify with three or more of the warning signs below, we strongly encourage you to contact a support organisation or speak to our team about activating self-exclusion.
Gambling with money set aside for essentials — using funds intended for rent, food, bills, or other necessities to fund gambling activity.
Chasing losses — continuing to bet in order to recover money already lost, often escalating the size of bets as a result.
Feeling unable to stop — attempting to reduce or stop gambling but finding it difficult or impossible despite a genuine desire to do so.
Preoccupation with gambling — spending significant time thinking about past gambling sessions, planning future bets, or working out ways to obtain more money to gamble.
Concealing gambling activity — being secretive about the amount of time or money spent on gambling, or lying to family and friends about it.
Borrowing or selling to fund gambling — taking out loans, borrowing from friends or family, or selling personal possessions to obtain money for gambling.
Neglecting responsibilities — missing work, neglecting family obligations, or withdrawing from social activities due to gambling.
Emotional distress related to gambling outcomes — experiencing significant anxiety, depression, irritability, or mood swings that are directly connected to gambling wins or losses.
These questions are based on internationally recognised problem gambling screening frameworks. They are for personal reflection only — there are no right or wrong answers, and no data is collected when you read them.
Have you ever spent more time or money gambling than you originally planned to?
Have you ever had to borrow money from friends, family, or financial institutions to fund your gambling?
Have you ever gambled to escape feelings of stress, anxiety, loneliness, or depression?
Has gambling ever caused conflict in your relationships with family, friends, or your partner?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever chased your losses — continued gambling after losing in an attempt to win back what you lost?
Have you ever hidden or lied about how much time or money you spend on gambling?
Have you ever missed work, school, or important obligations because of gambling?
Have you ever considered or attempted illegal activities to obtain money for gambling?
Have you ever felt that you need to gamble with larger amounts of money to get the same level of excitement?
If you answered yes to two or more of these questions, we encourage you to review the support resources below or speak to our team about activating responsible gambling controls on your account. Taking action early makes a real difference.
The following organisations provide free, confidential, and professional support for individuals experiencing gambling-related harm. Stitch88 encourages any player who is struggling to reach out — speaking to someone is always the right first step.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Provides free counselling and referrals for gambling addiction, financial distress, and family-related crisis situations across Malaysia.
A fellowship of men and women in Malaysia who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Regular meetings are held in Kuala Lumpur, Petaling Jaya, and other cities.
GamCare is a leading international provider of information, advice, and support for anyone affected by gambling harms. English-language counselling, online support forums, and self-help tools are available globally, including for Malaysian players.
Befrienders provides emotional support to people who are distressed, despairing, or at risk of suicide — including those experiencing distress related to financial and gambling problems. Confidential and non-judgmental support available in Kuala Lumpur and other centres.
Our support team is trained and ready to assist with responsible gambling requests at any hour — including activating deposit limits, self-exclusion, cooling-off periods, and account closures. Contact us directly; no appointment or explanation required.
Operated under the Ministry of Health Malaysia, this helpline provides referrals to addiction treatment centres, counsellors, and mental health professionals across Malaysia. Services are available in English and Bahasa Malaysia.
A note on contacting these organisations: All support services listed above are completely confidential. Reaching out does not require you to stop gambling immediately — many people make contact simply to talk through their concerns. The important thing is to start the conversation.
Stitch88 is strictly for adults aged 21 and above. We take our responsibility to prevent underage gambling extremely seriously, and our age verification procedures are designed to enforce this at every stage of the player journey.
If you share a device or household with young people, we recommend taking the following steps to prevent accidental or deliberate access to gambling content:
Strictly for Adults Only
The Stitch88 platform is intended exclusively for adult players aged 21 years and above. Access by minors is strictly prohibited and actively prevented through our verification processes.
Underage gambling is illegal. If you suspect a minor has access to this platform, report it to our support team immediately.
Visit the Stitch88 homepage and log in to your account to activate deposit limits, session controls, or self-exclusion. If you need immediate help, our support team is available around the clock — no waiting, no judgment.
For players aged 21 and above only · Play responsibly · Gambling should always remain entertainment